Sometimes when some one is struggling its hard to know where to start when in a conversation. Heres a few tips and tricks that will help if you ever need to have a difficult conversation.
1. Show you care, (calmly)
Use eye contact, put away your phone and have your full focus on the person.
2. Use open ended questions
This means questions that need a yes or no answer. This allows you to ask 'tell me more' if the person is willing to elaborate.
3. Be patient
It may take a person a long time to answer so keep calm and continue to show you care.
4. Don't be afraid to repeat what they have said back
Repeating what they have said is a really good way to calm down or reassure someone that you understand what they have said. Although most people think this is a little strange at first it can help to understand without putting your on thoughts into what they've said.
If you are in an emergency situation that requires the police, ambulance , please STOP now and contact emergency services on 999.
If your situation needs quick attention but is not life-threatening, you can also get immediate medical advice on the NHS phone number 111.
If you’re having suicidal thoughts, you can call Samaritans 24 hours a day, on 116 123.